Request Tracker (RT) is an enterprise grade open source business solution. It is being used by small as well as Fortune 100 companies to manage sales inquiries, product support, customer service, project management and many other things.

RT can track everything in your business including:

• Sales
• Orders
• Customer Support
• Inter-office Communication
• Projects
• Plans and Things to Do
• Single Level and Multi Level Approvals

Request Tracker’s self-service interface allows your customers to view the progress of their orders, shipments or customer support requests without bothering you.